Refund policy
Returns & Refunds
At EYES+, we want you to shop with confidence.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unused and unopened
- In its original packaging
- In the same condition that you received it
- Accompanied by proof of purchase
To request a return, please contact us at:
If your return is approved, we'll provide instructions on how and where to send your item.
Return Address:
128 Toller Lane
Bradford
BD9 5DR
United Kingdom
Please do not send items back without contacting us first, as they may not be accepted.
Hygiene Policy
Due to the nature of our products, all eye masks, eye drops and eyelid wipes are classed as personal care items.
For hygiene and safety reasons, we cannot accept returns of opened or used products unless they are faulty, damaged or supplied in error.
Damaged, Faulty or Incorrect Orders
Please inspect your order upon arrival.
If your order is damaged, faulty or you've received the wrong item, please contact us within 48 hours of delivery at eyespluscare@gmail.com. Where possible, please include photographs so we can resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges.
If you would like a different item, simply return your eligible product and place a new order.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving a reason.
Items must be returned unused, unopened and in their original condition unless your statutory consumer rights state otherwise.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at eyespluscare@gmail.com.
If you have any questions about our Returns & Refunds Policy, please contact us at eyespluscare@gmail.com.