Delivery & Returns

FREE Standard Delivery: estimated 2–4 working days.

Express Delivery — £2.99: estimated 1–2 working days.

Working days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates rather than guarantees and normally begin from the next working day after your order is placed. Tracking is provided where available.

Wrong delivery address? Contact us as soon as possible. We will try to update the address before dispatch, but once an order has been handed to the carrier we may be unable to redirect it.

If your order has not arrived after the estimated delivery window, check your tracking information and any safe place or neighbour first. If it is still missing, contact us with your order number so we can investigate with the carrier.

You may request a return within 30 days. To be eligible, items must be unused, unopened, complete, in their original packaging and in the same condition in which they were received.

Multi-item packs and care plans must be returned complete, unopened and unused to qualify for a change-of-mind return.

Email eyespluscare@gmail.com before returning anything. Once we confirm the return, please send it within 14 days of notifying us. Unless the item is faulty, damaged or incorrect, return postage is your responsibility. We recommend a tracked postal service.

Please inspect your order when it arrives and contact us as soon as possible if anything is damaged, defective, missing or incorrect. Where practical, contacting us within 48 hours helps us investigate quickly.

We may ask for photographs of the item and packaging. We will review the issue and arrange an appropriate replacement, refund or other remedy where applicable. Your statutory rights are not affected.

If you want to cancel an order, contact us as quickly as possible. If it has not yet been dispatched, we will try to stop it. If it has already left us, you may need to follow the returns process after delivery. Any statutory cancellation rights you have remain unaffected.

Once a return has been received and approved, we will issue the refund to the original payment method within 14 days of receiving the returned goods or appropriate evidence of return, as applicable. Your bank or card provider may take additional time to show the refund.

For ordinary change-of-mind returns, return postage is normally paid by the customer. Standard outbound delivery is free. Where you chose a paid express upgrade, that upgrade is not normally refunded for an ordinary change-of-mind return, except where your statutory rights require otherwise.

If an order is faulty, damaged, incorrect or otherwise covered by your legal rights, we will handle the appropriate delivery costs in line with those rights.

Exchanges: we do not currently offer direct exchanges. The quickest option is normally to return the eligible item and place a new order.

Subscriptions: cancelling a subscription stops future renewals but does not automatically cancel an order that has already been processed. If a subscription order has already been dispatched, the standard return rules apply where the products are eligible.

Nothing on this page is intended to limit the rights you have under applicable UK consumer law. Where your statutory rights give you a stronger remedy than this policy, those rights take priority.